01
MGMT 6332 / Operating Systems
Course Orientation and Operations Strategy
Set up the consulting project and connect operations to strategic advantage.
The Management Question
How does an organization design the system that creates and delivers value?
What is it?
Operations management designs, manages, and improves the work that creates goods and services.
How does it work?
Map value creation -> identify the operating system -> connect decisions to customer experience.
Why does it matter?
Every strategy depends on the system that delivers it.
Start here
Open the Week 1 lecture
Use the lecture to choose a project organization and define how it creates value.
Agenda - Week 01
Course Orientation
About the class, instructor, and companion workflow
What is Operations Management?
Goods, services, value creation, and operating systems
Course Map
Supply chain, forecasting, capacity, inventory, quality, and project management
Group Project
Choose a business scenario and define the operating system
Learning Objectives
After this week, you will be able to:
Explain the concept and importance of OM.
Explain the differences between goods and services.
Explain the concept of value, how it can be increased, and the economics of outsourcing.
Key Vocabulary6 terms - click to expand->
Operations Management
The design, management, and improvement of goods and services.
Operating System
The connected resources, activities, information, and decisions that create value.
Value
The benefits a customer perceives relative to the price and effort required.
Customer Benefits Package
The bundle of goods and services a customer receives from an offering.
Value Chain
The activities that transform inputs into outputs customers value.
Supply Chain
The network that moves goods, services, information, and resources toward the customer.
